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Troubleshooting

What you see What to do
That email and password don’t match an account. Check the email, or use Forgot password?.
Confirm your email address first. Check your inbox for the link. Open the confirmation email we sent when you signed up. Check spam.
An account with this email already exists. Sign in instead. Sign in, or reset your password.
Too many attempts. Wait a minute and try again. Wait a minute, then try again.
Sign-ups are closed for now OpenAppHub isn’t open to new accounts yet.
This link has expired (password reset) Reset links work once and expire after an hour. Send a new one.
Continue with Google shows an error Google sign-in may not be switched on yet. Use your email and password.
No confirmation email after signing up Check spam, then select Send it again on the Check your email page.
Your current password isn’t right. (changing your password) Enter the password you sign in with now. Forgot it? Sign out and use Forgot password?.
A member is missing from Transfer ownership Only people who have confirmed their email address are listed. Ask them to accept their invitation and confirm their email.
Type the new owner’s name exactly as shown to confirm. Type the name shown next to “Type … to confirm”, or their email address if that’s what’s shown.
You can’t delete your account You own an organization. Transfer ownership or delete the organization first.
Only the owner or an admin can change these settings. Ask an owner or admin in your organization.